Health At Home provides online health care services to its registered and unregistered deserving patients through the mobile application of HAH. As usage of these applications to access these services are subject to the acceptance of these Terms of Use, we have built up this Policy with the end goal for you to see how we gather, use, convey and reveal and utilize individual data.

If you do not agree to these Terms of Use and/or are not eligible or authorized to agree to these Terms of use, then you are not authorized to use the applications and services supported by Health At Home. By using this application, you are accepting these Terms of Use and are legally bound by all terms in this Terms of Use agreement.

The following frameworks our protection strategy.

User Accounts

As a registered patient of Health At Home, you can access your patient account information and application services using the account details you used during registration.

By registering to HAH, you are signed with following terms.

• You are using your real identity and not impersonating any other person
• The personal information provided during registration is true, accurate, current and complete.
• Your username and password are unique to you, and you agree not to disclose or share your username and password to or with any third party. You are responsible for keeping your password confidential and for notifying us immediately if your password has been hacked or stolen.
• You will be solely responsible for any activities conducted on or through the application with your account regardless of whether or not you are the individual who undertakes such activities.
• Health at Home reserves the right to deny or revoke access to any user account at its sole discretion.
• This application is only a tool to allow patients of Health At Home to collaborate in their health care and use scheduling and communication services.
• As a user of services through the mobile application of Health At Home, you agree to receive essential service related notifications in the form of email and mobile notifications.
• Being an online application, there might be unforeseeable network and infrastructure issues in which case the application will not be available until the issue is rectified. Under such circumstances please directly contact Health At Home in person for any services you may need. Health At Home is not liable for any periods of non-availability of this application.
• Both parties are at liberty to terminate this agreement. Terminating the agreement will cancel only your user accounts in the web and mobile applications of Health At Home. It does not terminate nor impact any other consultations or patient-provider relationship that you have with Health At Home.

Data

• Health At Home stores data, including patient information, communication log, and every data you entered in application. All data storage and transmissions are encrypted.
• The accuracy, integrity and completeness of the personal health information you enter or allow to enter on your behalf is your responsibility, and Health At Hom assumes no liability for it.
• Data in your personal health records will be accessible to and modifiable by authorised health care providers of Health At Home, for the purpose of providing you with health care services.
• All user data is covered by the Privacy Policy of Health At Home.

Video Consultations

Video Consultations can be done if/whenever doctors are available in the Health At Home Application platform. If no one is available in the platform, message can be dropped immediately.

• By default the average duration of a Video Consultation will be the duration decided by the health care provider.
• The quality of the video session depends on the quality of the Internet connection, web cam and audio facilities of both the patient and health care provider. It is the responsibility of the patient to ensure that the performance and quality of the equipment and connection used, are optimal for doing video calls online.

Payments

All consultation fees for services through the mobile and web application interfaces of Health At Home have to be paid as per the terms of the service that you use. Offline payment collection is used for payments.

If you are available with advanced payment options that are available in Health At Home Platform, you can use that in consultation with respective person involved to receive the payment

In course of time, Health At Home may introduce other services in the application, the charges for which will be communicated to you as and when such services are introduced.

Health At Home reserves the right to revise the consultation and service charges at any time, at the sole discretion of the healthcare provider. The charge applicable at any given time, will be the charge displayed at the time of using the service.

Privacy Policy

Data in this application of Health At Home can be created by your healthcare providers at Health At Home and by yourself (the patient) after logging into the application with your authorized user account.

Information that is collected as you use our web patient portal and mobile application includes the following:

• Personal information which includes name and email address that you provide at signup. It also includes phone number, address and other personally identifiable information that you add to your user account profile.
• Personal health information about patients users, that patient users themselves or authorized employees of Health At Home enter into the Personal Health Record of a patient, including age, gender, known health conditions, medications, allergies, vaccinations, history of surgeries or procedures, goals, health journal entries and data that you enter into your health trackers either manually or by syncing with a health monitoring device or from a third party source that you alone authorize.
• In order to enhance your usage experience, the application uses cookies, server logs and other similar mechanisms to enable certain functionality, improve services and monitor service usage. These mechanisms are used to save user preferences, preserve session settings, help auto-authentication of frequently used services if required by your settings and to enable other similar functional requirements.

Use of Information

The personal and health information added through this application, through use of its services by patients and healthcare providers of Health At Home will not be shared, disclosed or displayed to anyone other than authorized employees of Health At Home. They will be able to update personal health information of their own patients by updated the patient health profile and uploading medical reports relevant as part of the consultation services used by the patients.

Health At Home is fully authorized to terminate patient & user accounts at any time and such patients will no longer have further access to their personal health information stored in the application storage in event of that happening. Whether or not to share that information with the patient user before termination of the patient user account is the prerogative of Health At Home.

Health At Home may analyze anonymized and aggregated collected through the services, for purposes of evaluating healthcare outcomes, healthcare requirement patterns and to measure the effectiveness of services and content. Such anonymized and aggregated information is not considered as personal information.

You are responsible for maintaining the confidentiality of your password and account information. You are responsible for all activities that occur in your account and you agree to notify Health At Home immediately of any unauthorized use of your account. Health At Home is in no way responsible for any loss that you may incur as a result of any unauthorized use of your user account and password.

The technology vendor supporting this platform is not responsible for the privacy policy compliance of any users who have access to data in it. That is the sole responsibility of Health At Home.

Disclosure Of Information

We may disclose any information to government or law enforcement officials if we believe doing so is required to comply with law enforcement and legal process; to prevent or stop any illegal, unethical, or legally actionable activity; to protect your, our or others rights and safety.

We may disclose your personal information on your own request accompanied by your permission.

Health At Home does however reserve the right to deactivate or delete accounts of any user found to be in violation of our Terms of Use.

Transmission and Storage Security

All data is stored only in the servers of our technology vendor on the highly secure platform. Necessary measures in providing secure transmission of personal health information before it is transferred across the Internet from your personal computer or devices are ensured. However, you should be aware of possible risk involved in transmitting information over the Internet as no data transmission can be guaranteed to be 100% secure and of risk that others could find a way to thwart our security systems. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security and privacy of personal information you transmit to us, and you do so at your own risk.

Restriction on the basis of age

All users of the patient portal and mobile app of Health At Home are expected to be above 18 years of age. Parents, caregivers/guardians and healthcare providers are allowed to provide and store personal information about others, including minors and children. Any user providing, storing or submitting information on behalf of a child/person under guardianship assumes full responsibility over the submission, use, and transmission of such information.

Changes to this Policy

Please note that this Privacy Policy may change from time to time as we continue to offer evolve our services. In the event of any changes in our Privacy Policy, the updated version will be posted here and take effect from the moment of posting. The above mentioned terms are applicable as long as you are a registered patient of Health At Home using Health At Home’s web patient portal and mobile application.